FAQs

 

1. How can I contact you?

You can reach us via email at hikaroo.official@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations. We ensure that all items are dispatched in a timely manner to meet your needs.

3. Can I get a refund for my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at hikaroo.official@gmail.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What if I ordered the wrong item?

If you ordered the wrong item, please contact us as soon as possible. We will guide you through the return process to ensure you receive the correct product.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status online.